ITES and BPO are both emerging industries. MNCs have set up captive centres in India for their outsourcing needs. Some of these companies include GE, American Express, Dell Computers, HSBC, and others. From these companies, Indian ITES companies emerged. The industry has since evolved to serve banks and other financial institutions. In the past few years, ITES firms in India have become prominent players in the BPO sector, including EXL Service, TCS, and Wipro Technologies.
What does ITES’ Full Name Mean?
ITES, or information technology enabled services, is the full name of this term. ITES is often referred to by the names remote services and web-enabled services. ITES refers to a broad range of methods and procedures that make use of IT to improve and boost an organization’s productivity. India claimed to be one of the most renowned countries for outsourcing ITES (Information Technology Enabled Services).
IT and software operations include application development, testing, implementation services, and IT helpdesk. The use of automated data capture can increase data intake and shorten the data-processing cycle. Accounting services cover accounts payable and receivables, general accounting, and human resources services, including recruitment and workforce training. Knowledge services include data analytics, data mining, information governance programs, and web research. The companies’ employees work to ensure that the information in these databases is accurate, compliant, and up-to-date.
Services Provided By ITES
ITES offers a variety of services, such as e-CRM, data mining and editing, electronic publication, and medical transaction & coding. Here is a list of some further ITES services.
- KPO (Knowledge Process Outsourcing)
- BPO (Business Process Outsourcing)
- LPO (Legal Process Outsourcing)
- GPO (Game Process Outsourcing)
- Call Centres
- Operations at Back Office
- Logistics Management.
ITES stands for Information Technology Enabled Services, and it includes many operations that use information technology to improve the efficiency of an organization. ITES can range from back-office operations to medical transcription. It is one of the fastest-growing industries in the world, with many companies sourcing their ITES functions to countries like India, China, and the Philippines. If you’re wondering how ITES and BPO compare, keep reading!
ITeS and BPO are both beneficial for companies, but there are challenges that can be associated with each. While it increases flexibility, management must exercise caution in implementing ITeS and BPO. ITeS and BPO are similar in many ways, but they may not share the same geographic footprints, technology stacks, or quality improvement approaches. Consequently, they can be used in tandem. If implemented correctly, however, ITeS and BPO can help your company increase productivity and reduce costs.
Emerging technologies such as social media and machine learning will most likely be used by all industries. Productized services, on the other hand, bundle an outsourced staff member with software and other services. A common example is an accounting productized service, which bundles accounting software and services with a contracting company and bills the contracting company monthly. These companies are becoming increasingly dependent on BPOs, and productized services are a vital part of the startup ecosystem.
Companies should also make sure they hire a high-quality outsourcing company that values the contributions of all of their employees. This will help improve productivity and efficiency.